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Refund and Returns Policy

Revised: September 15th 2024

We hope you love everything you order from Electric Umbrella. However, if you change your mind or have an issue with your purchase, the returns process depends on what you have ordered.
Returns:

If you change your mind about a purchase, you have 14 days from the day you receive the item to notify us of your return request. Please contact us at info@electricumbrella.org.uk with your order details and reason for return. Once you’ve informed us, please send the item back to us within 14 days to the following address:

Electric Umbrella
Ramillies, The Green,
Sarratt, WD3 6AY

Please ensure that the item is returned unused, in its original condition, and with all original packaging intact. CDs are excluded from this return policy if the seal or wrapping has been opened.

Refunds:

Once your return is received and checked, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

If the item you return meets the return conditions, we will also cover the cost of your return postage.

Non-Returnable Items:

The following items are not eligible for returns:

  • CDs with opened wrapping
  • Gift cards
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Items returned after the 14-day return window
Late or Missing Refunds:

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take time before your refund is officially posted.
  3. Contact your bank, as processing time may vary.

 

If you’ve done all this and still haven’t received your refund, please contact us at info@electricumbrella.org.uk.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at info@electricumbrella.org.uk and send your item to the above address.

Shipping Returns:

To return your product, you are responsible for covering the shipping costs. Shipping costs are non-refundable unless the item is faulty or we are at fault. If you are returning a more expensive item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding our refund and return policy, feel free to contact us at info@electricumbrella.org.uk.